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Samsung says the Galaxy Buds+ multi-device feature only supports Galaxy phones with SmartThings installed

Last year’s Samsung Galaxy Buds were Samsung’s plan to enter the truly wireless earbuds market, a market that had been popularized by the Apple AirPods. By most accounts, the Galaxy Buds were a hit as they made Samsung one among the main players during this expensive and profitable market. The Galaxy Buds launched alongside the Samsung Galaxy S10 series. One year later, the corporate launched an upgraded variant of the earbuds called the Galaxy Buds+ alongside the Samsung Galaxy S20 series.

The new Galaxy Buds+ have better battery life, better audio quality, and better microphones. At launch, Samsung even mentioned “multi-point” (multi-device) support for devices using Bluetooth 5.0, which might are a serious new feature addition. Unfortunately, that’s not how it works. The Galaxy Buds do kind of have a multi-device feature, but as Droid Life discovered, it only supports Galaxy phones with the Samsung SmartThings app installed.

The Galaxy Buds+ can now be bought for $149. Droid Life tested its multi-device connectivity. The publication’s report starts by saying some people had noticed that Samsung had edited the Galaxy Buds+ product page to get rid of this sentence: “Multi-point connection is out there for devices using Bluetooth 5.0.” No reviewer was ready to find out the way to connect multiple devices to a pair at an equivalent time, because it didn’t work between devices of various manufacturers.

This indicated that Samsung had pulled back the feature, but after watching the Galaxy Buds+ product page, Droid-Life noticed it still had a neighborhood called “Switch Seamlessly,” where Samsung describes how the Buds+ “intuitively switches between two paired devices directly .” the instance was “So you won’t miss a turn your phone while you’re using your tablet.” This made it seem that the feature still existed, contradicting the removal of the multi-point sentence.

Droid Life reached bent Samsung for comment as this was supposedly one among the upgrades of the Galaxy Buds+. the corporate made the subsequent statement:

“Galaxy Buds+ offers users a convenient thanks to transition across devices that are logged into an equivalent Samsung account with the SmartThings app installed. This feature is often accessed within the media panel (by selecting Galaxy Buds+), and is merely available on Samsung mobile devices running Android 7.1.1 or later.”

This means the Galaxy Buds+ can only perform a multi-device switch between two Samsung devices running Android 7.1.1 and newer, and therefore the SmartThings app must be installed on both. SmartThings will enable the user to tap within the media panel on each device to maneuver the Galaxy Buds+ connection between the 2 devices, and Droid Life was ready to make this happen with a Samsung Galaxy Note 10 and a Samsung Galaxy Z Flip. For non-Samsung phones, the procedure remains the same: users must close up the Bluetooth of the currently connected devices then re-connect to the second device.

So it’s multi-device support indeed, but it’s not a useful feature for those users not having multiple Samsung devices. Those users who use multiple phones from different device makers will still need to move the device connection within the traditional way, which is why it made sense for Samsung to get rid of the wrong sentence on the merchandise page of the Galaxy Buds+.

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